General Merchandise Shipping and Returns Policy
Shipping Methods | Our default carriers for shipping are USPS and FedEx for ground deliveries and express shipping (3-day, 2-day, overnight, and priority overnight). Tracking information for your shipment is held on file and can be provided upon request.
Delivery & Processing Schedule | Orders are processed for shipping Monday - Friday. If weather conditions are not favorable for shipping, we will hold your purchase until conditions improve. While we cannot guarantee that the weather will not change, we will make every effort to ensure that your package is not subjected to weather extremes. If you have any questions or concerns in regard to shipping, please contact us at 503-864-2000.
Damaged or Defective Packages/Products | If you receive a package that has been visibly damaged in transit, please contact us within 48 hours of receiving the shipment to arrange for an exchange or refund. Please retain evidence of the damage (in original packaging) to enable us to process a claim with the delivery company. We will advise you on disposal after you have contacted us.
We take pride in our products, and want to provide you with the highest quality possible. If, however, you feel there is a defect in your purchased products, contact us before taking any action.
Wine Shipping and Return Policy
Legal Requirements | You must be 21 years of age or older, to order and/or receive alcoholic beverages from Durant Vineyards. Receipt of shipments containing alcoholic beverages requires the signature of an adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Durant Vineyards are not for resale and are for personal consumption only.
The recipient will be required to show a valid state or US government-issued identification showing proof of age in order for the shipper to release the package to the recipient. Packages will not be left at unanswered doors. Please be sure to choose a shipping address where you can be present to receive during regular business/delivery hours. We strongly recommend shipping to business addresses.
Wine cannot be shipped to post office boxes.
Wine Shipping Methods | Our default carrier for shipping is FedEx for ground deliveries and express shipping (3-day, 2-day, overnight, and priority overnight). Tracking information for your shipment is held on file and can be provided upon request.
Wine Delivery & Processing Schedule | Orders are processed for shipping Monday - Friday. If weather conditions are not favorable for shipping, we will hold your purchase until conditions improve. While we cannot guarantee that the weather will not change, we will make every effort to ensure that your package is not subjected to weather extremes. If you have any questions or concerns in regard to shipping, please contact us at 503-864-2000.
Damaged or Defective Packages/Products | If you receive a package that has been visibly damaged in transit, please contact us within 48 hours of receiving the shipment to arrange for an exchange or refund. Please retain evidence of the damage (in original packaging) to enable us to process a claim with the delivery company. We will advise you on disposal after you have contacted us.
We take pride in our products, and want to provide you with the highest quality possible. If, however, you feel there is a defect in your purchased products, contact us before taking any action.
Durant Provisions Box (frozen meat & seafood) Shipping and Returns Policy
Durant Provisions Box orders are processed Monday through Thursday using only FedEx Express Two Day Shipping. Durant Provisions Box does not ship out on Saturday or Sunday and cannot be delivered on Sundays.
To maintain the highest quality, our meat and seafood products are individually sealed in air-tight packaging and flash frozen prior to shipment. To help ensure your order arrives in excellent condition, each order is shipped in a gel ice pack in special insulated packaging.
Shipping Carrier | Durant Provisions Box is shipped exclusively with FedEx. On the day your order ships, you will receive an email with your package's tracking number. We deliver to states within the continental United States only. At this time, we are unable to process international orders or deliver to PO and APO/FPO Boxes.
Express Shipping | Express shipping consists of 2-day air delivery. The package will deliver by the end of the second business day after shipping. This delivery time can be as late as the evening hours in some locations. Orders must be received by 1 p.m. PST to be shipped out the same day. Express shipping for orders received after 1 p.m. PST will be shipped the following business day.
Shipping Notes | We make every attempt to fulfill orders based on customer requested ship date; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.
All shipments require a street address (no PO boxes).
Durant is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check addresses.
Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
Durant is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
Be sure to double check gift recipient addresses.
Billing customers are responsible to make sure gift recipients are available for delivery.
Substitutions | If any item you have ordered is not available, we will substitute an item of equal or greater value to ensure your order arrives on time. Some packaging and assortments may vary slightly from photographs. Prices are subject to change and are listed for the 48 continental United States.
Order Modifications | We are unable to make product modifications once an order has been confirmed. While we will make every attempt to fulfill requests to modify Delivery Date, Address, Gift Note etc. prior to shipment, once an order is in processing mode, minimal changes are allowed to be made. All order modifications must be received during normal business hours. No modifications will be made for requests made on Saturday or Sunday. No order modifications can be made 48 hours prior to shipment.
Refunds and Returns | Due to the nature of Durant Provisions Box product, we are not able to take returns back into our shipment facility. If you feel a product you received does not meet our guarantee, please contact us at 503.864.2000 or info@durantoregon.com within 30 days of the receipt of your product and our team will gladly assist you beginning the refund/review process.
Occasionally, we will require products to be returned to our operations department for review. If it is determined a return is necessary, our team will provide a shipping label, packaging and facilitate a pickup with our shipping carrier for the product to be returned. Once the product is received and reviewed, a credit will be issued or a replacement product will be shipped to the customer. Returns must be initiated within 30 days of the receipt of product.
The review process will take no longer than 14 days from date of initiation. Once a review has been completed a) replacement product will be shipped, b) a refund will be issued to the original form of payment, or c) store credit will be issued within 48 hours.
Privacy Policy
What information do we collect? | We collect information from you when you register on our site, place an order, or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for? | Any of the information we collect from you may be used in one of the following ways:
• To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails: The email address you provide for order processing will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information? | We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards number, address, etc.) will not be stored on our servers.
Do we use cookies? | Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service at 503-864-2000.
Do we disclose any information to outside parties? | We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links | Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Children’s Online Privacy Protection Act Compliance | We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only | This online privacy policy applies only to information collected through our website and not to information collected offline.
Changes to our Privacy Policy | If we decide to change our privacy policy, we will post those changes on this page.
ADA Compliance | Durant at Red Ridge Farms (Durant Vineyards, Durant Olive Mill, Durant Vineyards Tasting Room, Red Ridge Farms) takes accessibility seriously and has taken active steps to ensure our website is accessible to everyone. Our goal is to meet or exceed Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. We welcome your feedback. If you have any questions, comments or concerns please contact us.
Contacting Us | If there are any questions regarding this privacy policy you may contact us using the information below:
www.durantoregon.com | info@durantoregon.com | 503.864.2000
Durant at Red Ridge Farms
(Gift Shop, Nursery, Lodging)
5510 NE Breyman Orchards Road
Dayton, OR 97114
USA
Durant Vineyards Tasting Room
5430 NE Breyman Orchards Road
Dayton, OR 97114
503-864-2000 Ext 2
Durant Olive Mill
5700 NE Breyman Orchards Road
Dayton, OR 97114
Durant Vineyards Winery
4500 NE Blanchard Lane
Dundee, OR 97115
Billing Post Office Box
PO Box 99
Dundee, OR 97115